You can return an item without giving any reason.

If you want to return an item, there are certain conditions that this item must meet;

The item must be unused and undamaged

To be returned in original packaging as far as possible.

Exchange / return of an item can only be registered for return within 14 days (dated) after receipt of your order.

Return shipping costs are for your own account.

The article must be returned to Horse Crystals after registration for return.

The item must be back with us within 28 days (dated) of receipt of your order.

You will be credited the full order amount including shipping within 14 days of receipt of your return if the items meet the conditions.

Bits cannot be returned.

Personalized products and bits CANNOT be returned!


For more information I refer you to the terms and conditions.

If you meet these conditions, please fill in the form below.

We will contact you as soon as possible, you will receive a form from us which you can print out and attach to the item to be returned.

Questions? Please do not hesitate to contact us.